Appliance Policies
Below we have outlined many of our appliance policies. We believe active communication is the cornerstone of any good relationship. It is our desire at Walker Mattress, Furniture & Appliance - Killeen to ensure you get the best customer service and enjoy a great buying experience. In order to achieve this goal in all areas of our business, for the greatest majority of our customers, we hope you will understand our need to operate within certain policies. At Walker, your satisfaction means everything to us. We’re here to make sure you love your purchase and feel confident shopping with us. Our policies are designed to be fair for both you and our team, so you always know exactly what to expect
Return Policy
All Sales Are Final - No Returns
Every appliance we sell - new, open box, scratch & dent, lightly used or refurbished - is sold at a deeply discounted, one-off price. Because of this, we do not accept returns, exchanges, or refunds once an appliance leaves our showroom or has been delivered and signed for. All sales are final.
Inspect Before You Accept
Since all sales are final, it's important to inspect your appliance carefully in-store before purchase, or at the moment of delivery/pickup before signing off. Once you accept the appliance, the sale is complete. All appliances have been fully tested and Walker Approved. However, we have no way of knowing what happens to the appliance once it leaves the store. For that reason, once an appliance is delivered or picked up, signed for, and leaves our showroom, the sale is final and no returns or refunds will be issued.
Warranty
Because our appliances are sold at deeply discounted one-off prices, our Scratch & dent appliances are sold strictly as-is with no warranty through Walker. However, many of our new scratch & dent appliances carry the remainder of the manufacturer's warranty (usually 1-year), which is handled directly through the manufacturer - not through us. Additionally, every used refurbished appliance at Walker comes with a FREE 1-Year warranty through a 3rd party company covering parts and labor which is handled directly through them. Service fee may apply. Extended warranty coverages are also available for purchase separately at checkout. Ask one of our Walker team members about warranty coverage before you buy.
Defective on Arrival
The only exception to our no-returns policy: if an appliance completely fails to power on entirely due to a manufacturing defect and is "dead on arrival", and you report it to us within 48 hours, we will work with you on a repair, return, or replacement at our discretion. This does not apply to cosmetic damage, misuse, or units that were signed for and later found to be not working. If only a component of the appliance is found to be not working because of a manufacturing defect, it is up to the customer to register their appliance and contact the manufacturer or the 3rd party warranty for repair.
Cancelling Before Delivery
An order can only be cancelled for a full refund before the appliance is loaded for delivery or picked up in-store. Once it has been delivered or picked up, the sale is final and no returns or refunds will be issued.
Appliance Pickup
Appliances are available for pickup 7 days a week. We love to lend a hand helping you load your vehicle but are not responsible for any damage to your vehicle or to the merchandise transported. Please bring your own straps to tie the appliance down with. All appliances must ride standing up (not lying down). We recommend that you carefully inspect the appliance before we release it to you. Any damage that occurs after Walker releases the merchandise for pickup is the responsibility of the customer. The customer is responsible for securing and protecting the load. We have no way of knowing what happens to the appliance once it leaves the store. For that reason, once an appliance is picked up and leaves our showroom, the sale is final and no returns or refunds will be issued.
Appliance Delivery
We partner with a 3rd party delivery company. One flat rate whether you're buying just a single appliance or multiple appliances. Delivery service starts at just $199. This includes your appliance's Delivery, Installation, and Testing. We also have a drop off only service available for just $49 (excludes large full size fridges and laundry towers)The final cost may vary depending on several factors:
Distance: The total distance from our store to your address
Installation Floor: Additional charges may apply if you require installation on a floor other than the ground level.